Automations

The engagement workflows the inbox runs today, plus the agent accountability path proposed for escalations. Click a card to see every stage.

Destination enquiry & booking

Every other workflow converges here — pick a destination, shortlist a trip, book it, then a full post-booking care series that plays out on its own.

Trigger: A region tap, a typed destination the AI resolves, or an inquiry tagStages: 7

Agent accountability & escalation

Ensures every hand-off gets a response — reminds the agent, then loops in the customer and engineering leadership if it still goes unanswered.

Trigger: An inquiry is assigned to an agentStages: 7