Destination enquiry & booking
Every other workflow converges here — pick a destination, shortlist a trip, book it, then a full post-booking care series that plays out on its own.
Trigger: A region tap, a typed destination the AI resolves, or an inquiry tag · 7 stages
New booking confirmed
"🎉 You are booked, and we are delighted for you! 📍 🇮🇹 Rome, Italy 🎫 Reference LCC-48213 👥 2 travellers · 💑 Couple From here on I will look after you. I will keep an eye on things, tell you in good time if anything changes, and I am here if your plans do."
Travel requirements
"📄 Mishil, before 🇮🇹 Rome, Italy there is a little paperwork worth checking now rather than at the airport. • Passport valid for at least 6 months after you come home • Entry requirements and any visa for your nationality • A photo of your passport and booking saved on your phone If anything looks unclear, just ask and I will check it with you."
Safety & wellbeing checklist
"🩺 Mishil, and the wellbeing side for 🇮🇹 Rome, Italy. • Vaccinations and any health precautions for the region • Health cover that travels with you • Your booking reference emailed to someone at home Binding, up to date travel and safety advice comes from the Federal Foreign Office." Deliberately a separate message from the paperwork above — they are two different questions: what do I need to be let in, and how do I stay well while I am there.
Insurance offer
"🛡 Mishil, one thing worth sorting before 🇮🇹 Rome, Italy: travel insurance. Our HanseMerkur cover handles medical care abroad, cancellation and lost baggage. Those are the three things that turn a good holiday into an expensive story. One reason not to leave it: cancellation cover usually has to be bought within about two weeks of the first payment, so now is the moment it is worth most. Shall I add it?"
Airport transfer offer
"🚕 Mishil, you are off on Fri, 10:35am. Shall I arrange your airport transfer? A fixed price agreed up front, a driver waiting for you, and no hunting for a taxi with all the luggage. Just say the word."
Pre-boarding checklist
"⏰ Mishil, time to head off. You fly to 🇮🇹 Rome, Italy at Fri, 10:35am. • Leave now to arrive about 2 hours before a short flight, 3 hours for a long one • Passport, boarding pass, and your booking reference Safe travels. If anything goes sideways on the way, message me right here." No buttons on this one, deliberately — someone leaving for the airport does not need a decision to make.
Have you arrived?
"☀️ Mishil, did you arrive safely in 🇮🇹 Rome, Italy? I hope it is everything you pictured. Anything at all you need while you are there, a restaurant booking, a day trip, a problem with the hotel, I am right here."